This week, Hailer released version 1.4 of its popular rideshare app for automotive dealers, with a number or important productivity and reporting enhancements.  These deeply integrated tools add to Hailer’s strong value proposition for dealers with CDKDrive.

The Hailer development team continues to provide dealer specific workflows, advanced reporting and seamless integrations in Service Repair Orders, making the app the clear choice over using generic enterprise systems.  Here are some of the exciting new features in this latest release:

Two Great New Ways to Use Hailer

Hundreds of dealers are already using Hailer to provide transport to the customer’s home or office and back to the dealership during extended service work times.  The original Hailer workflow is now complimented by two new methods to better serve the needs of your customers.

On Demand Rides

Hailer makes it easy to schedule a ride on-the-fly within CDKDrive or CDK Service app.  Within a few clicks you can have a customer enroute to the exact geo-coded location of your service department in the dealership.

Flex Rides

When the work is done Flex Ride lets the customer click a simple text link to request a ride back to the dealership. There is no app or smart phone needed, a simple text message to a cell phone does it all.

Credit Rides

This new multi-day repair option is perfect for customers who need more than 1 or 2 rides.  Your service advisor or manager can assign a budgeted amount of credit to the customer who can then use the credits for as many rides as needed – within the budget.  In just a few clicks, this exciting new function:

• Creates a unique budget for the customer to spend down as they desire
• Credit appear right in the customers Lyft app  
• Rides show up as “Free” with a note thanking them for their recent visit to your dealership

Reports

The reports dashboard has a variety of new reports, providing organization all the information it needs to manage the ridesharing process efficiently.  

• Ride/Cost trends by date, by repair order
• Average Costs by ride type

• Type of Rides frequently used (On-demand vs Flex)

• Policy adherence and utilization by Dispatchers
• Trends with respect to previous period
• Graphical comparison by date
• Enterprise clients get combined view across their rooftops

Summary

Hailer has become the go-to app for mobility and alternative transportation for hundreds of dealers. This product can be activated in dealers leveraging CDKDrive or CDK Service App with no setup costs or monthly fees. Only pay when you use the program, billed out on your normal CDK invoice. Just pay the cost of the ride and along with a nominal integration charge with each ride.  

The Hailer team is laser focused on delivering tools to bring dealers better tracking, monitoring and management of rideshare usage in the service lane.  The team is also working to develop workflows for other areas of the dealership in the months to come…. stay tuned!

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